Ask an Expert! 1-844-Rubber-4

FAQ

Ask a Floor Mat Expert!

Who are the Floor Mat Experts?

Floor Mat Company.com is the official rubber flooring web store of Rubber-Cal, Inc., a rubber floors and sheet rubber distributor based in Orange County, California. We are an independent and fast-growing family company specializing in the sale of durable, affordable rubber floor covering to individuals and businesses alike. Meet the Rubber-Cal Staff.

Our warehouse and offices are located at:

18424 Mt. Langley St
Fountain Valley, CA 92708

What are your business hours?

The staff is always available during regular business hours of Monday to Friday between 6 AM and 6 PM PT.

To ensure we can safely support our customers; we are adjusting business processes and safety protocols daily. These include social distancing and strict sanitary practices. Our Showroom will no longer be open to the public. We will still offer free samples which can be mailed to customers when requested.Our new will-call hours are Monday-Friday 8am until 4pm in our Fountain Valley Location only. When your order is ready for pickup, our staff will contact you by email and/or phone. Please do not make plans for a visit until you have been contacted.
We are set up for Curbside Pick-up and Receiving. Upon arrival please call 1-714-772-3000 and let our staff know your Sales Orders number. Please stay with your vehicle. Our team will handle the delivery of the product to your car.

How do I place an order?

Online Order: This is a quick and straightforward order placement method. Once you have decided what you want in the correct size, you can add the item to your cart for checkout. If your order is received during regular business hours, a customer service agent will contact you shortly via your specific method of communication (phone, fax, or email). Any orders received after hours or on weekends will be followed up on the very next business morning.

Faxed Order: After completing the form below, simply print the page and fax the form to 714-772-3088. If your order is received during regular business hours, a customer service agent will contact you shortly via your specific method of communication (phone, fax, or email). Any orders received after hours or on weekends will be followed up on the very next business morning.

Phone Order: Our expert representatives are always on hand during regular business hours to assist you with all your inquiries. Our staff is friendly and knowledgeable in all aspect of our product line. ask them all the questions you may have about our products. You can contact a Placing an order with an expert is a great way to ensure that you order the right product for your application because you can representative during regular business hours at 1-844-Rubber-4 (844-782-2374) for U.S. orders, or at 1-714-772-3000 for international orders, Monday to Friday 6 AM – 6 PM PT, and Saturday 7 AM – 2 PM PT.

How do I order a rubber floor mat sample?

To order samples of our rubber floor mat products, fill out the form provided here.
We provide samples for most of our rubber mats and flooring products. Please note that most samples are credit card-sized pieces (approximately 2” x 3”) for ease of shipping. However, larger sized samples are available upon request with additional shipping charges. PLEASE NOTE: A specific gauge or size cannot be requested as a sample; our product samples are cut out of random stock and arbitrarily sized.

How long do I have to wait to receive my sample(s)?

We ship our samples via the U.S. Postal Service. Because we are located in Southern California, products may take up to one week to reach our customers on the East Coast. At this time, we do not ship rubber samples to locations outside the continental United States.

How can I receive my samples sooner?

We are happy to ship samples by FedEx Express as long as the prospective firm or customer is willing to cover additional shipping costs. If you need your samples by a certain date, please consult one of our specialists via phone or email.

What are your credit terms?

Upon the approval of credit, open account terms are net 30 and past due thereafter. Delinquent accounts at 60 days will be placed for collection. A finance charge of 1-1/2% per month (18% yearly) will be applied when an account is past due. If you wish to establish open terms, please download a credit application here.

Which credit cards do you accept?

We accept most Visa, Mastercard, all American Express cards, Discover Card, and most debit cards. For your convenience, we also accept payment via PayPal.com.

Do your rubber products smell?

Yes! Unfortunately, that rubbery smell is a natural feature of any rubber product. Some of our rubber flooring does lose that strong rubber scent over time. However, if you are planning to install rubber mats or flooring in any enclosed space, please remember that this can slow the dissipation of a strong rubber scent, potentially making the scent more powerful and noticeable.

If you are sensitive to smells or worried about a strong rubber scent, please consult one of our Floor Mat Experts! Our specialists will point you toward products that have proven to lose their smell over time or that are infused with artificial scents to help alleviate the rubber smell.

How do I find the best rubber matting product for my needs?

If our site does not offer product recommendations for your specific application, contact us by calling 1.714.772.3000 or sending an email to customercare@rubbercal.com. One of our Experts will be back to talk with you and assist you in finding the best product for your needs.

How quickly can I expect my product to ship from your warehouse?

At Rubber-Cal, we make every effort to ensure that a majority of stocked orders are filled within 24 hours of placement. We do our best to provide our customers with fast, efficient delivery no matter their geographic location. And because we inventory popular sizes and product designs, we are also able to offer emergency shipments of product in as few as 24 hours! Some custom cut product may have longer lead time, which is quoted at the time of inquiry.

How much do you charge for shipping?

We calculate our shipping costs according to shipment weight and zip code. If you are worried about the cost of shipping, tell us the type of product you need and the shipment’s destination. With that information, our staff can generally offer a shipping quote over the phone or by email.

How do you ship your rubber floor mat products?

Depending on size and weight of the product, we use a variety of carriers in order to lessen the burden of shipping costs on our customers. Most small mats and packages are shipped via FedEx Ground. If the order requires express delivery, we ship using FedEx Express Air Services (one day, two day, or three day).

Heavy or oversized shipments (150 pounds or more) are shipped nationwide via preferred carriers (Dotline Transportation, Custom Freight, Yellow Freight, and Old Dominion), and oversized shipments are shipped to West Coast locations via Best Overnite Freight. PLEASE NOTE: Next day or same day deliveries may also be available for some shipments if they are shipped using the above freight carriers. In these cases, one of our Experts will contact you with a freight quote prior to the shipment of your order.

All Rubber-Cal shipments are guaranteed for the full value of the product.

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